Payment Method

True North Psychological Services‘s therapy portal allows clients to pay for their sessions directly through a secure portal. We also accept the following payment methods: cash, check, Venmo, PayPal, or Square. We also gladly accept Health Saving Accounts.

Late Cancellations

We understand that things come up that may interfere with your scheduled therapy session and therefore, we like to practice with flexibility. If something does come up please contact us immediately to either cancel or reschedule your session. A late-cancellation is considered within 24-hours of your scheduled session. We charge a full session late-cancellation fee for any missed, rescheduled or late cancelled session that are within a 24-hour period of your scheduled session. This is the responsibility of the client and not covered by any insurance providers. We appreciate your understanding and adherence to the company’s policies.

Insurance Reimbursement 

True North will provide you with the necessary forms for you to submit to your insurance. However, we are unable to guarantee reimbursement as it is dependent on your deductible and plan type. We are more than happy to call and speak with your insurance company on your behalf if needed.